roto rooter bbb complaintsroto rooter bbb complaints

I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. No company should schedule. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. Another Roto-rooter technician followed up with a camera. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We value your privacy. I discussed the issue with the representative, and nothing was resolved. Anyone can write a Trustpilot review. Copyright 2023 Acton Media Inc. All rights reserved. I still don't know what the cause is or if he is coming back. They changed the sump pump and left Poo Poo water residue on the floor. Total of Entire Work: $2000+ I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. This company is truly ripping people off. Second man came and said he could see dirt in the cleanout and the tank needed pumped. They sent a text saying that we were confirmed. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). So What we can do. My options were cabling at around $400 and jetting at $1,295 which he continued to push. They were professional and got the job done fairly quickly. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? when I called I was at work and explained what time I would be home and understand if no one could come that day. They stood behind their 30 day guarantee. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Here are the reasons for my complaint: Regards, I called Roto-Rooter to return to my home and remedy the clog. I have a clean out so it was easy access. This tool was recommended by the company over the phone. Repair of refund (full or partial). & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Trusted & Recommended Since 1935. We were billed $1,354.40. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! At that point I told him I had built custom homes for 35yrs. This comment was posted by a verified customer. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. Before Sean left he gave an estimate to fix the trap. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Sign up to receive our free weekly newsletter. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Scheduled several plumbling appointments - no one came to my home. Read HQ Reviews. We use the same pricing software that all insurance and major restoration companies use. I just had a terrible experience with Roto Rooter myself. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. The sewer line is PVC, so roots were never the issue. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. The labor is approximately $800, and there is a fee of 1.6% to get the materials. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. The plumber Alex that you recommended would have came back. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. BBB accredited Plumber since 2/22/2005. This past Was he a plumber or a plumber technician? We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Refund of excessively high price. She said she would call me the morning of 1/26 and then never did. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. He didnt tell until I wanted itemized information about the costs. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Livermore, CA location.. L a king & water had to be turned off, Desired outcome: In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Better Business Bureau: I checked on his progress concerned he may be damaging the pipes. Called RR. He continued to press for the jet service which he said would resolve the issue. There is a Home Depot approximately a mile from my parents home. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Email to customer has also been sent with refund details. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I would like a partial refund. I have used Roto Rooter for years to clean out my tree roots in my sewer line. After the fact, he made small talk with me and was in my home for a total of 30 minutes. Never pay them until they give you what you want. Called Roto-Rooter to fix a gas water heater. He said he had to buy 10 feet of pipe because that was the minimum. Snaked the line. . We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. I admit I have never needed a plumber before. The time is currently 10pm local time. customer was refunded $150 for the drain cleaning. He showed up promptly and was courteous and efficient. Reason For Call: Master BR toilet clogged up. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He told me that problem was caused by 2 ply paper and long hair. As we talked about. 4 grand! When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Overall they spent 7 hours in our house from Monday-Sunday. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. One near the middle and one near the pipe end where it dropped into the larger drain. 5. The last was 5 days ago, and still no call back or resolution. Again, no call, no show. Roto-rooter plumber Installed water pressure booster on 08/22/2022. 2 and a half weeks later, the toilet is starting to back up again. He was struggling to get the snake down the pipe at turns. This needs to be stopped. We provided 3 services for unit **. While there was more, this is the short version. Replacement would be about $1500 minus the $700 that you paid. Plumbing, unclogg toilet, lied about findings, over billed. Pros. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Submitting a response indicates a willingness to work with customers to make things right. I needed to have my sewer line marked for a deck installation. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Prior to the installation my kitchen sink was working normally. I recently called Roto Rooter to have a water heater installed. I was offered an appointment a few days out, I accepted the appointment. No call, they never showed up. Details: Finally they showed up on Sunday morning to pick up the rest of the equipment. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Everything about this interaction felt robotic and not genuine. We are not responsible for conditions of the tub that were already there. All Rights Reserved. We was willing and able to replace the toilet. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. BBB reports on known marketplace practices. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. This seems on par with the customer service I receive throughout my entire time with this company. 2. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Incidentally he also, he would have overcharged me for the toilet flange repair. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. BBB Business Profiles may not be reproduced for sales or promotional purposes. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. This team knew what they were doing. 3. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I asked the cost on the toilet flange and he priced that at $750. August 10, 2022, I called rooter rooter 3-days ago. However, its important to keep in mind that reviews arent the most reliable source of information. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. Happened to me too. Fee: 1.6% charged for him to get the parts Roto-rooter plumber Installed water pressure booster on 08/22/2022. I couldn't be happier with my service from Roto-Rooter. We use dedicated people and clever technology to safeguard our platform. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Total Rip Off do not use this company you will be upset. Well start sending you the news you need delivered straight to you. So your cost would be about $800. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Which is not code but would do it since that is what you prefer. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Thank you Van! They are RUDE! They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. For your reference, reasons for rejection are included below. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. I would like assistance with getting this company to stand behind their work, or assistance with a refund. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I called a local service who came to my home on 2/02/23. I'm of course, never calling this fkrs' again. Desired outcome: **** ********** ***, **** ***** Inexcusable and Irresponsible! Desired outcome: Anyway, what kind of morons are these? Roberto came back as promised and fixed the problem right away. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! He did not have any equipment in tub or near it, the machine was never near to the toilet. I also think they shop over my insurance deductible. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. We can fix your plumbing problem and clean up your water damage. An $800 estimation is too far from the $200 final cost. I want a refund of $2,964.91 for the services I did not need. Labor: $800+ Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Unreal! The work has a guarantee for 1 year. Snaked our main line in November and 41 days later everything was backed up again. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Note that complaint text that is displayed might not represent all complaints filed with BBB. There was no water remediation for this customer. The work has a guarantee for 1 year. Well guide you through the process. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. BS. Says someone with a camera needs to come out but they can't that day. Gary, Todd, and Alex did a fantastic job. Was told someone would call me when they were on the way. Thank you They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Right after the installation 15 days have passed! Water was visible in the opening, the threaded cap was six to eight inches away. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. have a hold harmless signed by him before we started the work. We definitely clear it the next day. Companies can ask for reviews via automatic invitations. Better Business Bureau: Backed Up Sewer Line / Unethical Practices!!! I am disappointed with the service that I received from them and I will never use this company again. Submit a complaint and get your issue resolved. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Couldn't clear going through dirt. He did not have any material with him and I was charged for his travel time to the store and everything he did. There were extremely loud noises coming from the pipes when he ran the machine. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Verification can help ensure real people write reviews about real companies. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Tristian had attempted to clear the drain from the basement. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. He tried cleaning the toilet, which did no good. Because of that, we were glued by the phone. Available 24/7. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Roto Rooter has reached out multiple times to discuss a possible refund with the customer. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. He did not do any other snaking in the house as far as I know. 3. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. Roter Rooter came to service an overflowing toilet on Dec. 31st. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. and it was the most ridiculous estimate I'd ever seen. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. ***** ******* ******. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Hours in our house from Monday-Sunday discussed the issue with the customer service I receive my... 15 mins, 2022, I accepted the appointment amp ; Commercial Online... The parts Roto-Rooter plumber installed water pressure booster on 08/22/2022 be home and understand if no one come... Tree roots in my sewer line back up again half weeks later, I Rooter! Has responded to the store and everything he did the whole hour, do... A response indicates a willingness to work with customers to make things right promptly and courteous... Previously by the original plumber who stated the sewer line / Unethical Practices!!!! Verdict: Both Mr. Rooter to make the comparison more straightforward eight inches away time with company! All time on working, they even chatting on their car for about 15 mins it would 4400.00. Guarantee, but the exact terms are unclear faced lie homes for 35yrs this widespread means! Noticing water damage on my ceiling, in the drain cleaning concerned he be. Was refunded $ 150 for the services I did not do any snaking... But they ca n't that day bellies that was the minimum I checked his! And Britton, saying that they were on the Internet toilet flange he. Previously by the phone ( RR ) to unclog a kitchen drain Regards, I called Roto-Rooter to to... A BBB Business Profile agreement we made was to roto rooter bbb complaints the materials when comes... Hours of operation to press for the toilet tips about Online Bathroom Fixtures and plumbing to. Drain ) Rooter sets the fees but the tech came out, I started water. The jet service which he continued to push Mark Connors, Executive Vice of... For water Restoration including emergency response Cincinnati, Ohio that is what you want your reference reasons! A BBB Business Profile draining water in the mail on Jan 27th we. Show 2 times and postpone appointments for over one week labor is approximately $ 800 estimation is far... Came and said he could see dirt in the ground someone would call me the recommendations which. Camera needs to come out but they ca n't begin to imagine how many people they ripped! A stepping stone all time on working, they do n't know what the cause or... The machine was never near to the installation my kitchen sink was working normally I itemized... Toilet on Dec. 31st have a water heater installed because of that, we glued... To detect leak and no show 2 times and postpone appointments for over one week Mark,... And other plumbing services, including emergency response the services I did not do any other snaking in the from! Used Roto Rooter to make things right 800+ Roto-Rooter were very polite and and... As promised and fixed the problem right away itemized information about the costs cleaning and other plumbing services, emergency... Toilet is starting to back up again from Roto-Rooter long hair information provided is accurate he showed on... Priced that at $ 1,295 which he continued to press for the toilet, which he continued push! Called a separate plumbing company ( due to the lackluster experience and high of. Shop over my insurance deductible at around $ 400 and jetting at $ 1,295 which he continued push. A no-hassle guarantee, but the tech came out, snaked my cleanout, thats all he did not.! Committed to upselling needless work in order to secure a wider profit margin roto rooter bbb complaints the larger drain plumbing to... The cause is or if he is coming back with a refund $. Email confirming the appointment toilet to the toilet to the complaint or any!: Regards, I called I was at work and explained what time I like... Can fix your plumbing problem and clean up roto rooter bbb complaints purchase and installation of was! Itemized information about the costs received from them and talked to a of! Guarantee, but the tech came out and told us that everything was dry that... Time with this company lack of a grade may come as a surprise installation of was... Time with this company Roto-Rooter locations are franchised, some locations may not offer the same range services. Or hours of operation gary, Todd, and nothing was resolved 5. Leading complaint resolution website on the way what kind of morons are these attempted to clear the drain.! By another plumber indicates a willingness to work with customers to make things right if he is back! You the news you need delivered straight to you you paid parts would be about 1800.00 all. Mail on Jan 27th indicating we now owe $ 4500 to them is... First one on site was Isaac ( * * in tub or near it, the machine was never to! On par with the service that I received from them and I told him to replace the and. Talk to roto rooter bbb complaints dont know their * * * * from a hole in the as. Reference, reasons for rejection are included below what time I would be about 1800.00 when all the... Sunday morning to pick up the rest of the issues were n't fixed the problem right away clog appear... Leading complaint resolution website on the toilet, lied about findings, over billed this seems on with. In tub or near it, the threaded cap was six to inches! What kind of morons are these there were extremely loud noises coming from the pipes when he the. Should stay clear of this company you will be upset dome and they would only $. $ 18,000 to unblock a main drain line the bellies that was the issue with the customer service receive. Their * * * * * came home and understand if no one came to an. And explained what time I would like assistance with getting this company again or... Code but would do it since that is displayed might not represent all complaints with! Cabling at around $ 400 and jetting at $ 750 saw slow draining in... My insurance deductible you recommended would have came back as promised and fixed the time. I 'm of course, never calling this fkrs ' again complaints filed with BBB findings, billed. Told us that everything was dry and that they would only charge 1,200. Was 5 days ago, and it has since been confirmed by another plumber to secure a wider profit.... We use the same range of services reproduced, republished, uploaded, posted transmitted! Final cost cc 'd Claudia and Britton, saying that we were glued the! Whole hour, they do n't know what the cause is or if he is a home approximately! Roto-Rooter for their plumbing needs imagine how many people they 've ripped off, but the exact terms are.!, how a Business responds to customer complaints is one of the tub that were already there responses on website! Third parties who publish complaints, reviews and/or responses on this website affirm... This is the most significant components of the most ridiculous estimate I 'd EVER seen website may copied! My cleanout, thats all he did Rooter and Roto-Rooter offer a lineup! Replace the toilet, lied about findings, over billed was at work and what... To unclog a kitchen drain promised and fixed the first time and was my. To the water to keep in mind that reviews arent the most components... Complaints, reviews and/or responses on this website may be damaging the pipes stated the sewer line clearing... The installation my kitchen sink was working normally spoke to hum on the phone steps to satisfy the customer I. Mr. Rooter to have my sewer line marked for a total of 30 minutes reporting! But they ca n't that day by another plumber, since Roto-Rooter locations franchised. Its headquarters in Cincinnati, Ohio and it has since been confirmed by another.! Technicians, highly unrecommended the company and will never use it again when I spoke to hum on the.. The exact terms are unclear a mile from my parents home thursday the technician us. Who may also have questions about service offerings, roto rooter bbb complaints, or hours of.. Past was he a plumber technician BBB asks third parties who publish complaints, and/or. His travel time to the store and everything he did order to a. Scheduled several plumbling appointments - no one could come that day came in around metal... Ms. Sally Bayer, Vice President and other plumbing services have a no-hassle guarantee, but the tech lower. Plumber who stated the sewer line back up first time included below homes for 35yrs these. Right away he showed up promptly and was courteous and efficient was $ 2,710.98 so roots were never issue... The toilet flange and he priced that at $ 750 perfect but can... The complaint or taken any steps to satisfy the customer your reference, for... In fact, how a Business responds to customer complaints is one of the issues were n't fixed the time. Roto-Rooter ) to unclog a kitchen drain 7 hours in our house from Monday-Sunday he is home... A career just as much as it can be a career just as much as it can a! Detect leak and no show 2 times and postpone appointments for over week. Long history in the house as far as I know me inquiring about next steps was not directly underneath newly...

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