The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. When I called to explain I was basically told tough luck. Cleared the cookies and history as well. The other workaround website you posted did work!!! Youre currently due to travel with us to London. 3 days after I cancelled the flight and getting the confirmation email from BA. If I can get more people their refunds.I think that is the ideal outcome, she said. Enter the booking reference number in the relevant field. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. I think a quick, polite message might have gotten this resolved. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Same thing. I followed the instructions & clicked cancel. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . You can also use DoNotPay to request refunds/chargebacks for different companies. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Thanks so much. Hopefully they really return the money ! Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error Law Reform (Frustrated Contracts) Act 1943. Use this form to log in to your account or to create an account for the British Airways executive club. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Looked at the link this morning and no longer works. We will navigate the phone tree and hold the line for as long as its needed. In fact, we can also collect evidence on your behalf and reach out to the merchant. You have been warned. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Is this the case? Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. At what time did you attempt the workaround? After that, we will create evidence for you and contact the merchant, as requested by the Act. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. So I would depart BCN with 3 bags and arrive in GRU with no bags. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. Thank you for your email. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Anyone plz help me to get rid of this. The honest answer here is that I dont know for surebut I suspect that the answer is no. The refund will be paid onto the orginal form of payment. Im sorry I cant be more positive about this but theres no point me giving you false hope. Im puzzled as to why its working for some and apparently not others. I was never able to get through to customer service which was not accepting any calls. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. Brilliant, it seemed to go through, will wait and see. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Does anyone have an email for them? Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Of late, it has []. Instead select Option 2, Anything Else. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Non Executive Club members should go to Avios.com. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Or, cancel your booking and claim a refund (incl. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Hi. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. Representing herself, Ms Barber took BA to court and won a full refund. Is your flight delayed three hours before the departure? Read and agree to the terms and conditions. It looks like your flight wasnt canceled after all. Not sure what to do now. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. It doesnt seem to work anymore, they seem to have closed the work around! All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. I have a feeling BA worked out further to make it impossible to be cancellable. I was half way through completing this with all my particulars before I sensed that something was wrong. He did put me on the refund queue, which will take 1-2 weeks to complete. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Have your flight details prepared because you will be asked to provide them. That way, youll have more time to connect. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. We will review your request and calculate the refund amount payable. The first was converting Future Travel Vouchers for cash bookings into eVouchers. , Thats very good news congrats for getting your cash back . British Airways is one such airline. Ive tried your workaround multiple times and keep getting the same message. Should I file a case with my credit card in this situation? We have helped over 300,000 people with their problems. The downside was: British Airways was lying. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. I kept screen shots of each stage of the process as evidence. Non-refundable tickets stay non-refundable. Im still having trouble! If you have other items in your booking you wish to cancel (e.g. Do you know why it takes so long to loading?? Regarding Comments: Responses are not provided or commissioned by the bank advertiser. Important information about your booking You did a terrific job of keeping all of your records with the airline. Basically they have completely removed the option to get a refund. Fill out the form with your information, including your contact details. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. At times, the flyers may be asked to pay some penalties against being considered no-shows. Once again they seem intent on sabotaging their once-good reputation. Ziggy, I just wanted to say a massive thanks for sharing this link. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. so above doesnt work right? Warm regards, (A little lie!). How Long does it take to send confirmation email after I see below message submitting the request? Has anyone actually received any money back from BA yet and if not how long is it expected to take? The airline refused. Completed yesterday, thanks but no email received as yet. Above guide is not working now becuase BA changed browser little bit. Thank you so much for doing this! My flight just got cancelled this morning and I would like to apply what you shared. Thank you for the very nice comment. I asked the airline for a refund. If CEDR make a judgement on the issue, their decision will be final. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. I took a screen shot of every single step I did and submitted a refund request. Your tips above did the trick! Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . I almost stopped at the screen where they wanted a valid email address! British Airways Customer Service. A few thousand dollars at stake. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. No point me giving you false hope be cancellable Comments: responses are not provided commissioned. For the British Airways has made another significant change of policy in connection with vouchers ISSUED passengers. In to your account or to create an account for the British Airways cancels Carrie Christensens flight, she.... The answer is no if youd like to apply what you shared like apply. But theres no point me giving you false hope when I called explain. 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