H - M-F 7:30 a.m. - 3:45 p.m. P - (410) 222-7049. With almost 54,000 businesses, Anne Arundel County is a major hub of commerce and development. Water Usage Information See approximately how much water is typically used by a hose or irrigation system and how much water can be lost due to plumbing leaks - both of which will increase your utility bill. After rainfall of 1/2 inch or more, all Anne Arundel County beaches are under a no swimming/no direct water contact advisory for at least 48 hours due to predicted elevated bacteria levels from rainwater runoff and increased health risks. The State of Maryland pledges Use our online form to check your outage status. ODENTON, MD The Anne Arundel County Department of Public Works Bureau of Utility Operations is working to repair a water main break in the Seven Oaks community of Odenton. A collection of tools and resources developed to empower citizens with information. Copa Airlines Coming To BWI Airport This June, Offering Flights To Panama, $700K Severn Home On Corner Lot Touts French Doors, Cathedral Ceiling, Odenton Library Community Park Seeks Feedback As Design Phase Wraps Up, Masterworks IV: Mahler's "Tragic" Symphony No. The water treatment plants derive their supply from 55 production wells. The continued use and long-term monitoring (LTM) of existing potable wells within the LPA or an unknown aquifer and a point of entry treatment system (POET). Because water is essential for our daily lives, we never relax in our commitment to provide you with safe, clean water. Provider. See approximately how much water is typically used by a hose or irrigation system and how much water can be lost due to plumbing leaks - both of which will increase your utility bill. The well must be drilled and sealed into the Upper Patapsco aquifer at a depth no greater than 200 feet below the land surface. Department of Public Works Bureau of Utility Operations is proud to present Drinking Water Quality Report. Emergency Services answers customer calls regarding their water and wastewater service, 365 days a year, 24 hours a day. To mitigate the impact on groundwater, a groundwater remediation system (GRS) was placed into service in March 2014. The Anne Arundel County Government consists of Departments and Offices as well as Boards & Commissions and other entities. 2012 CBS Broadcasting Inc. All Rights Reserved. / CBS Baltimore. A technical error has occurred. About 23,000 Anne Arundel County residents were without power Saturday after a wind storm tore through the East Coast starting Friday. Public Works (Water and Sewer Bills . Address for Paying by Mail: We invite you to explore available career opportunities and become part of our H2OPeople community! Anne Arundel County established a charter form of governmentin 1964. Anne Arundel County warned people Sunday to stay out of the water near three neighborhoods in Pasadena because of a sewer spill upstream on Stoney Creek. Anne Arundel County established a charter form of governmentin 1964. During the summer swim season, the Recreational Water Quality . (Copyright 2012 by The Associated Press. JavaScript is required to use content on this page. The water supply system consists of 3 independent wells and 8 major water treatment plants which provide clean safe drinking water to more than 114,000 customers. More information or to view your bill can be found at: Information about child care programs can be found at: District Courts (Annapolis & Glen Burnie), Community Engagement and Constituent Services, https://acdsinc.org/is-the-government-shutdown-impacting-your-ability-to-make-mortgage-payments-call-acds-today/, https://www.bge.com/MyAccount/CustomerSupport/Pages/BillPaymentAssistance.aspx, https://www.aacounty.org/services-and-programs/pay-your-utilitywater-bill, https://www.aacounty.org/departments/recreation-parks/child-care/index.html. All Rights Reserved. Baltimore Gas and Electric. the county tests water at 80 sites to . (410) 222-7600https://acdsinc.org/is-the-government-shutdown-impacting-your-ability-to-make-mortgage-payments-call-acds-today/. Information about child care programs can be found at:https://www.aacounty.org/departments/recreation-parks/child-care/index.html. The figure below illustrates the region where these parameters are tested. For more information, visit the BGE Bill Payment Assistance page at:https://www.bge.com/MyAccount/CustomerSupport/Pages/BillPaymentAssistance.aspx. ANNAPOLIS, Md. Customers Tracked. Get browser notifications for breaking news, live events, and exclusive reporting. Gambrills Area Elevated Nitrate Levels Q: What does this mean for WOW! The county Department of Public Works has opened a potable water filling station at the plant in Annapolis. 2023-02-28 07:59:58 AM. WSSC Water seek out ways to generate revenues that are not tied to the funds derived from our rate-paying customers. Customers can obtain paper maps and links to digital GIS web maps and data. Please turn on JavaScript and try again. Report an Outage. View the current outages in the BGE service area. The water system capacity of 66.5 million gallons per day (MGD) is adequate to meet the average daily demand. New wells in this area are required to be drilled and grouted (sealed) into a confined aquifer, which is screened at a depth of no less than 270 feet and grouted to a depth of no less than 200 feet to avoid saltwater intrusion problems. Want proactive outage information and easy reporting ? Baltimore, MD 21297-1003. BALTIMORE (WJZ) -- Nearly 13,000 residents are still without power Monday evening following a snowstorm that blanketed central Maryland, according to Baltimore Gas & Electric's outage map. Are you unable to pay your water and wastewater service bill due to COVID-19? Each year, the Bureau produces, treats, and safely delivers nearly 13 billion gallons of public water to more than 110, 000 properties and collects and treats 12 billion gallons of wastewater from our 118,154 customers. The five groundwater problem areas are Annapolis Neck, Gambrills Area, Northern Anne Arundel County (generally all areas north of U.S. Route 50), Fort Meade/Odenton Area and the Annapolis/Edgewater Peninsula. Get Outage Alerts. ANNE ARUNDEL COUNTY, Md. Some students . A remedial investigation/feasibility study (RI/FS) identified three groundwater contaminant plumes within the Lower Patapsco Aquifer (LPA) that extends beyond the Ft. Meade boundary and into an area beneath the town of Odenton. customers, and stakeholders with DTE credit amount causes outage with customers left in the dark CBS Detroit Unlikely discovery inside St. Clair Shores water tower renews councilman's fight to save it Stay up-to-date on the latest WSSC Water news, get timely tips and more. The Anne Arundel County Government consists of Departments and Offices as well as Boards & Commissions and other entities. County of Maryland. ANNE ARUNDEL COUNTY, MD The Anne Arundel County Department of Public Works is letting its customers know that they do not need to boil their water. Naval Academy Dairy Farm). New wells in this area are required to be drilled and grouted (sealed) into a confined aquifer . First published on January 3, 2022 / 11:01 PM. Call (410) 222-8400. Emergency Services crews provide the first response to utility related issues. 5401 Rue Saint Lo Drive, Reisterstown, MD 21136, Find emergency contact information for all companies. Check the status of your outage from anywhere at any time. These entities work together to serve our Citizen's needs. Citizens cancall customer service if they are past due on any of their County water/sewer or tax bills and ask for guidance. Anne Arundel County residents who can't get water from their wells because of power outages can fill water bottles at the Broadcreek Water Treatment plant. Heritage Office Complex. Anne Arundel County received direct federal funding through the CARES Act to help County residents suffering economically as a result of the COVID 19 pandemic. Baltimore Gas and Electric Company, 2023. Anne Arundel County established a charter form of governmentin 1964. View our interactive map to see emergency water main repair worknear you. The Emergency Servicesunit, a customers first point of contact, handles more than 60,000 calls and responds to over 12,000 utility calls annually. With a $35 billion economy, low taxes, a vast multi-modal transportation system, highly skilled workforce and excellent educational institutions, Anne Arundel County is the premier location to do business. Power outage in Annapolis, Maryland? Annapolis, MD 21041. . If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email theEmergency Services Center,or call us at 301-206-4002. Please enable scripts and reload this page. Diseases, Agents and Other Threats (CDC) CDC Strategic National Stockpile Radiation Emergencies (CDC) Technological Hazards (MDEM) For more information about the Department of Health's emergency, preparedness and response activities, call 410-222-4115 or Contact Us. Customers Tracked. The county says that will allow water reserves to reach normal levels. Snowcenter 410-222-4040 Utility Emergencies 410-222-8400 Anne Arundel County, Marylandaacounty.org/dpwJoined February 2009 555Following 2,315Followers Tweets Tweets & replies Media Likes AACoDPW's Tweets AACoDPW @AACoDPW Dec 15 Fun Fact! Capital Gazette. Last Updated. These entities work together to serve our Citizen's needs. January 3, 2022 / 11:01 PM Do not swim in cloudy, murky water. But what you don't see is all the effort it takes to deliver that water to you: the big construction projects, the pipeline maintenance, the lab work and more. Download Our Mobile App. The wastewater system is divided into ten service areas. Get started by calling 301-206-4001. @AACoDPW Mission is to provide quality services & responsiveness to your needs. The Water Fund helps residential customers in financial need pay their water/sewer bills. For more than 100 years, we are the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George's counties. Programs tailored to help customers with temporary or extended hardships, including those impacted by the federal government shutdown. Emergency Services answers customer calls regarding their water and wastewater service, 365 days a year, 24 hours a day. (AP) -- Anne Arundel County residents who can't get water from their wells because of power outages can fill water bottles at the Broadcreek Water Treatment plant. Watch MeetingDial In: 240-800-7929Conference ID: 537 289 311#For more information please visit ourCommunity Project meetingspage, This is an in-person meeting, time is subject to change*, Watch MeetingDial In: 240-800-7929Conference ID: 236 051 670#For more information please visit ourCommunity Project meetingspage. Emergency Service dispatchers also monitor the SCADA (Supervisory Control and Data Acquisition) center that utilizes radio frequencies to monitor over 7,500 operating points in the system every 5 to 7 minutes, including, sewage pumping stations, water reclamation facilities and water storage facilities. WSSC Water offers five ways to pay your bill: Online,by Phone, by Mobile App, by Drive-Thru, by Mail andin Person. The Anne Arundel County Government consists of Departments and Offices as well as Boards & Commissions and other entities. Check Outage Status Report Outage Enroll in Alerts View Outage Tracker. Email covid19info@aacounty.org, Contact Us | Directory of Services | Employment Opportunities | Employees Only, Anne Arundel County Government | Maryland Department of Health | Site Use Policy and Disclaimer | ADA Notice, Anne Arundel County Department of Health| 3 Harry S. Truman ParkwayAnnapolis, Maryland 21401 1. Your account is not licensed to use an app that is not public. How We Keep Our Promise Create an Account Pay your Bill Start or Stop Service Submit a Claim Sign Up for Alerts As the most centrally-located county in Maryland and site of the state capital of Annapolis, Anne Arundel County is in many ways the heart of Maryland. Child Care Programs (before/after school) will waive the late fee and hold spaces until the end of the month of January. Get browser notifications for breaking news, live events, and exclusive reporting. Department DirectoryBoards & CommissionsOther Entities, Anne Arundel County provides a wide array of services and programs for its Citizens, Businesses, and Visitors. WSSC Water, in partnership with The Salvation Army, receives donations from generous customers, community members and employee donors with 100% of all donations going directly to those in need. The library zone below is used to load resources. Tropical Storm Isaias hit Maryland Tuesday, disrupting Anne Arundel County with gobs of rain, strong winds and power outages. A collection of tools and resources developed to empower citizens with information. 2/28/2023 3:59:58 PM GMT. Please enter valid email address to continue. We're available on the following channels. Last Updated . 2023 CBS Broadcasting Inc. All Rights Reserved. These problem areas are due to saltwater intrusion, volatile organic compounds (VOCs) and elevated levels of nitrate, radium, arsenic and cadmium. You may be trying to access this site from a secured browser on the server. Go to, WSSC Water Holding Special Commission Meeting on Thursday, February 23, WSSC Water Earns Prestigious Educational Award from National Association of Clean Water Agencies, WSSC Water Holding Monthly Commission Meeting on Wednesday, February 15, Environmental Protection & Sustainability, Sligo Creek Parkway CIPP Lining Project Community Meeting, Construction of the Marlboro Zone 16 Main and FCV Project Community Meeting, Environmental Protection and Sustainability, Special Wastewater Discharge Requirements, Codes, Standards, Policies and Procedures. For more than 100 years, we are the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince Georges counties. The announcement comes after the. 260,057. Outage % 0%. These entities work together to serve our Citizen's needs. truthful and transparent services. The current browser does not support Web pages that contain the IFRAME element. Water service is expected to be restored to all residents by 9 a.m. Customers should run a faucet for several minutes to clear up any discolored water once the break is repaired. No need to change or contact your bank/credit card company. Department DirectoryBoards & CommissionsOther Entities, Anne Arundel County provides a wide array of services and programs for its Citizens, Businesses, and Visitors. The interim requirements for the construction of a replacement well in the UPA include the following: Annapolis/Edgewater Peninsula Presence of Elevated Arsenic and Cadmium Residents should continue to limit indoor water use and not use water outdoors for the next 48 hours. View information about overflows that have occurred in the County. This overview guides you through the process. A collection of tools and resources developed to empower citizens with information. Please call(410) 222-7856 for questions. 410-222-7095 |TTY (Relay): 7-1-1 | 2023, Water Quality Problem Areas Based On Existing Conditions, COVID-19 Data on Vaccinations, Cases and Wastewater, Guidance for Businesses, Facilities, Special Populations and the Public, Sexually Transmitted Infection (STI) Services, Financial Assistance for Environmental Programs, Administrative Care Coordination and Ombudsman Services, Medical Assistance for Families/Maryland Childrens Health Program (MCHP), Abandonment of Private Wells Where a Connection to Public Water is Made, Appeal Process for Well, On-Site Sewage Disposal, Subdivision and Shared Facility Decisions, Building Permit Review Checklist for Wells, Flooding: Well Water, Food Safety and Mold, How To Disinfect Your Well Water After A Flood, Installation of a Private Water Well Guidelines. Whenever and wherever an outage occurs,BGE is prepared to respond and to keep you informed. Anne Arundel Arundel schools email service restored after four-day outage caused by burst pipe By Rachael Pacella Capital Gazette Jan 12, 2018 at 7:00 pm Expand On Sunday, a pipe burst in. Outage % 0%. Please turn on JavaScript and try again. You see the result of our work every time you turn on your tap or take a shower. The five groundwater problem areas are Annapolis Neck, Gambrills Area, Northern Anne Arundel County (generally all areas north of U.S. Route 50), Fort Meade/Odenton Area and the Annapolis/Edgewater Peninsula. You may be trying to access this site from a secured browser on the server. If you have lost your bill, have moved, cannot afford to pay your bill all at one time or your bill seems out of line compared to previous bills, contact the Billing Offices Customer Service Unit at, District Courts (Annapolis & Glen Burnie), Backflow Prevention & Cross Connection Program, Bureau of Watershed Protection and Restoration, Public Meeting Announcement - Eisenhower Golf Course Clubhouse. Want proactive outage information and easy reporting? Check the status of planned electrical outages if BGE is performing scheduled maintenance in your area. It will process on your scheduled date. It does not appear on display pages. The identified contaminants were trichloroethene (TCE), tetrachloroethene (PCE) and carbon tetrachloroethene (CC14). We've kept that promise for more than 100 years: We've never had a drinking water quality violation. Please enable scripts and reload this page. Any well drilled that exceeds the MCL for arsenic must be redrilled to a different depth. Chesapeake Bay Middle, Bodkin . Customize your options to receive text, email or phone alerts when there are outages in your area. That's about 3. More than 17,000 county homes lost power. Half a million people call the county home. Check the schedule of upcoming WSSC Water Commissioners' meetings. Planned Outages. The Department of Health will monitor these areas and, if petitions are submitted for service, action will be taken accordingly, in conjunction with the Office of Planning and Zoning. With almost 54,000 businesses, Anne Arundel County is a major hub of commerce and development. The station will remain open until 7:30 p.m. Saturday. Lower Patapsco Aquifer adjacent to Ft. Meade Crews were dispatched earlier this morning to the area after numerous reports of low water pressure and no water. Outage Map. Please enable JavaScript in your browser. Sanitary Sewer Overflows are caused by sewer system obstructions, damage, or flows in excess of sewer capacity. June 30, 2012 / 3:50 PM Stay informed about all we've done and continue to do to keep that amazing record going. How to Report Power Outage. Customers Out. Is DC Water Having an Outage in Davidsonville, Anne Arundel County, Maryland Right Now? 2023 CBS Broadcasting Inc. All Rights Reserved. accessible and convenient, and We're here to help. They evaluate the situation and resolve the issue, call in crews to resolve it, or refer the customer to the appropriate source for assistance. All new and replacement wells located specifically in the Saunders Point Community must meet a minimum well depth of 300 feet. Call (410) 222-8400. With a payment plan in place, the customer's service will not be shut-off. Customers Out. We deliver the essential. Baltimore Gas and Electric Company, 2023. With almost 54,000 businesses, Anne Arundel County is a major hub of commerce and development. A smaller number of outages were reported in parts of Baltimore City, and Baltimore, Harford and Howard counties. Is the government shutdown impacting your ability to make mortgage payments? It looks like your browser does not have JavaScript enabled. As the most centrally-located county in Maryland and site of the state capital of Annapolis, Anne Arundel County is in many ways the heart of Maryland. BGE reminds customers of important energy assistance programs. This automated system allows the utility to be more efficient by reducing need for manpower, while being responsive to operational needs at remote sites. Department DirectoryBoards & CommissionsOther Entities, Anne Arundel County provides a wide array of services and programs for its Citizens, Businesses, and Visitors. New and replacement wells in Northern Anne Arundel County are required to be installed to a minimum well depth and meet gross alpha and radium 226/228 drinking water standards. All other wells in the test area that exceed the MCL for cadmium may be granted a Conditional Certificate of Potability with a water treatment system. Three schools were closed Wednesday because of a power outage that disrupted service on the Pasadena peninsula. . Call ACDS Today! responsive, accurate and consistent, P. O. Customers Impacted Customer Outage by County (24 Hours) Allegany Anne Arundel Baltimore Baltimore City Calvert Caroline Carroll Cecil Charles Dorchester Frederick Garrett Harford Howard Kent Montgomery Prince George's Queen Anne's Somerset St. Mary's Talbot Washington Wicomico Worcester 0 1k 2k 3k 4k A.A.Co. Throughout the day a majority of the outages have been concentrated in Anne Arundel, Calvert and Prince George's counties, where 461 outages are still impacting 15,060 customers as of Monday . Northern Anne Arundel County Elevated Radium Levels Half a million people call the county home. Owners of existing private wells are encouraged to test for gross alpha particles. ANNAPOLIS, MD After 2 to 3 inches of rain fell in the area and more heavy thunderstorms are predicted through Saturday morning, the National Weather Service has again extended a flood warning for. Where the LTM and O&M costs exceed the cost of extending public water, the Army must develop plans to extend public water within the five-year LPA study assessment period. 6, College Planning for High School Juniors and Seniors, Bay Bridge Traffic Control Devices Installed For Two-Way Operations, 3 Odenton-Severn Area Open Houses Coming Up Soon, Syrup Festival + Harriet Tubman Day + St. Patrick's Parade: MD Events, 3 MD Cities On 'America's Favorite Small Towns To Visit' List. It does not appear on display pages. Want proactive outage information and easy reporting . Residents who lose power can report an outage on the Baltimore Gas and Electric Company's website here. Annapolis Neck - Salt Water Intrusion. Contact your local utility company. Annapolis Neck Salt Water Intrusion Isaias gave Anne Arundel County with the most outages in the state. Elevated nitrate levels have been detected in some private wells in the Gambrills area near the intersection of Annapolis Road (Route 175) and Robert Crain Highway (Route 3), just east of the Horizons Farm (the recent U.S. Account not monitored 24/7. ODENTON, MD The Anne Arundel County Department of Public Works Bureau of Utility Operations is working to repair a water main break in the Seven Oaks community of Odenton. Overview How To Report Contact Overview / CBS Baltimore. ), First published on June 30, 2012 / 3:50 PM. Advertisement It was the largest number of outages since 2012. Anne Arundel / Millersville BROADSTRIPE PO BOX 62436 BALTIMORE, MD 21264-2436 Q: Do I need to change my autopay? Pay your water/wastewater, front foot/CFA, and installment agreement bills online using our secure application. Throughout the day a majority of the outages have been concentrated in Anne Arundel, Calvert and Prince George's counties, where 461 outages are still impacting 15,060 customers as of Monday evening. Water & Wastewater For emergency sewer service work, visit our Sewer Service Alerts map. The most recent Comcast Xfinity outage reports came from the following cities: Crofton, Pasadena, Arnold, Bowie, Annapolis, Edgewater, Gambrills and Severna Park. Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. All rights reserved. Extension of public water will follow the development of plans and will be limited to an impacted property or cluster of properties based on the cost benefit analysis. Please enable scripts and reload this page. A risk evaluation for replacement wells in the Upper Patapsco Aquifer (UPA) and a water treatment device for radium where levels are found above the safe drinking water standard. The Anne Arundel County Department of Health has identified five potential groundwater problem areas within the county, shown in the figure below. A tornado hit Anne Arundel County at 2:38 p.m., causing damage in Annapolis and Edgewater. Last Updated. District Courts (Annapolis & Glen Burnie). It looks like your browser does not have JavaScript enabled. If a property is located within the LPA assessment area and public water is not available, Appendix J of the RI/FS provides remedial alternatives for: As part of the RI/FS, the Army will perform a cost benefit analysis every five years for LTM and operation and maintenance (O&M) of a POET system to extend public water where a cluster of three or more properties exist within the same geographic area. Electric Providers Electric Providers for Anne Arundel . A technical error has occurred. As many as 19,393 BGE customers were impacted by 497 outages on Monday afternoon, according to the utility company. By 10 p.m., 6,366 residences still didn't have electricity. With a $35 billion economy, low taxes, a vast multi-modal transportation system, highly skilled workforce and excellent educational institutions, Anne Arundel County is the premier location to do business. WSSC Water's Student Intern Program gives college and university students a chance to gain practical experience - experience that could lead to a job with us. Mon - Fri 8 a.m. - 4 p.m. Please contact our Customer Care Center if you have questions. 2662 Riva Road, 2nd Floor. Read our latest annual Water Quality Report. New wells in this area are required to be drilled and sealed into a confined aquifer below 140 feet in depth to avoid nitrate problems. Electric Providers Electric Providers for Anne Arundel . Live Outage Map Near Edgewater, Anne Arundel County, Maryland. It happened shortly before 9 p.m. Thursday, the result of a massive power failure in the area. (WJZ) -- A major power outage has been reported in Anne Arundel County. Where levels are found above the drinking water standards, a water treatment unit or a replacement well in a deeper aquifer is recommended. friendly and courteous, timely and Baltimore Gas and Electric. A minimum well depth is determined by the Department of Health and is based on an aquifer with acceptable radionuclide concentrations. The types of calls handled include: sewer backups, manhole issues, dirty/rusty water, water pressure issues, meter issues, water leaks, water quality concerns, disruption of water service. With a $35 billion economy, low taxes, a vast multi-modal transportation system, highly skilled workforce and excellent educational institutions, Anne Arundel County is the premier location to do business. ArcGIS Web Application. Learn all about the many people in many departments that make up WSSC Water. Are tested to provide you with safe, clean water ) 222-7049 were by. Outages if BGE is performing scheduled maintenance in your area and Electric company #! Water treatment plants derive their supply from 55 production wells that contain the IFRAME element the current does... Have electricity content on this page our secure application is a major hub of commerce and.... At: https: //www.aacounty.org/departments/recreation-parks/child-care/index.html placed into service in March 2014 21264-2436 Q: What does this mean WOW... Greater than 200 feet below the land surface three schools were closed Wednesday because of a massive power in. 7 a.m.-4 p.m. except Wednesdays, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.-4 except. / 3:50 PM kept that promise for more information, visit our sewer service Alerts map call the.! State of Maryland pledges use our online form to check your outage status consists of Departments Offices... Was placed into service in March 2014 to pay your water/wastewater, front foot/CFA and... 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To see emergency water main repair worknear you is divided into ten service.... Encouraged to test for gross alpha particles website here is determined by the federal shutdown... 21264-2436 Q: What does this mean for WOW courteous, timely and Baltimore Harford... Your water/wastewater, front foot/CFA, and we 're here to help customers with or. Secured browser on the server contact, handles more than 100 years we! Essential for our daily lives, we never relax in our commitment to provide you with safe, water... Found above the drinking water Quality violation interactive map to see emergency water repair! Damage, or flows in excess of sewer capacity obtain paper maps and data other entities mitigate the impact groundwater. The schedule of upcoming WSSC water Commissioners ' meetings Thursday, the Recreational water Quality Report &... Your options to receive text, email or phone Alerts when there are outages in the service! 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