Beach access was perfect. Very quiet Staff was very helpful. It had 2 queen beds. Yes, it offers wheelchair access and facilities for disabled guests. Tripadvisor performs checks on reviews. Crystal beach hotel in Ocean city Md did not provide maid service. This property has taken steps to provide more sustainable and eco-friendly travel. La Quinta Inn & Suites by Wyndham Ocean City, Courtyard by Marriott Ocean City Oceanfront, Microtel Inn & Suites by Wyndham Ocean City. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. Big bathroom. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Great bed, could use better pillows. Cribs and extra beds aren't available at this property. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com, who stays at the beach unless they are ON the ocean?! Re: Bed Bugs? She then assigned us a new room. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Room types may vary. Tripadvisor performs checks on reviews. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Copyright 19962023 The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. . Nice place to stay. The rooms were very spacious, as were the bathrooms. Bed Bugs. This one appeared to be either a 5th stage or adult bedbug. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. I should've known we would be in for a rough stay when we were greeted by a barefoot receptionist and a hair in my husband's food at the poolside restaurant. We hope you will give us the opportunity to serve you again. We stayed for 6 nights in August 2008. I didn't even want to give 1 star. The room itself was spacious and even had a little kitchenette. All in all this motel was a poor rating and will never stay there again. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. Yes, free parking, a parking garage, and street parking are available to guests. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Claim your listing for free to respond to reviews, update your profile and much more. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. There is no laundry machines but there is a laundry place a block or two away. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. A/C could be upgraded, freezes one side of room, other side where the table and chairs are, is quite warmweird. See more questions & answers about this hotel from the Tripadvisor community. Location, close to many attractions and restaurants. Our first night was fine without any complications. The Barracuda Grill had good food and service. Booking.com does not accept responsibility or liability for any reviews or responses. Normally I wouldnt mind but when you are at a beach, sand gets everywhere no matter how careful you are. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Free WiFi access is available. Posts are solely the responsibility of their respective authors. We brought it up to the front desk and asked for a new room. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The same lady that we first encountered was there again and was still unpleasant and unapologetic. If you booked through us and want to leave a review, please sign in first. That's how we know our reviews come from real guests who have stayed at the property. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. Thank you again and we hope to see you soon! The first time our dog barked because of alerting us that something wasn't right.she's very protective! Plenty of places to eat and everything is within walking distance. We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. We also had to go to another building to get towels/washcloths/toilet paper, etc.. My biggest complaint is about our room location. Tripadvisor performs checks on reviews. We stayed for 6 nights in August 2008. Customer service/satisfaction is not a priority at this hotel. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. The next morning while waking up, we found a stage 2 larva bedbug. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. View . A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This service may contain translations powered by Google. But overall we enjoyed ourselfs and will probably return in the future. I would definitely stay here again. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. Bed Bug Report for Crystal Beach Hotel, Ocean City, MD Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD 21842 Found 3 reports: A from Baltimore on 09/09/2020 Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. reason I keep coming back is the top floor, ocean facing. The view was beautiful. A great family oriented place! What an awful way to start a weekend away. They're also applicable regardless of the comment's tone. A private bathroom comes with a bath or shower. Does Crystal Beach Oceanfront Hotel have any great views? The pool is small but the kids enjoyed it. See which hotel chains have the most bedbug reports. Eve lied and getting escorted to a new room at the wee hours of the morning by the police after driving 9 hours really put a damper on the whole trip. more. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Yes, guests have access to a pool during their stay. Yes, there is elevator access to all floors. Our first night was fine without any complications. Report inappropriate content forsynthia NJ 5 posts 4. The same lady that we first encountered was there again and was still unpleasant and unapologetic. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. This was our 1st getaway during Covid and it was very nice. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. The room was carpeted and tiled in kitchen and bathroom. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. The room was large, with microwave and refridge. Taxes and fees that are shown are estimates only. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. The Crystal Beach Hotel - Direct Oceanfront Location on the Boardwalk For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Our hotel is on the boardwalk at 25th street in Ocean City, MD. We left to return later while she was leaving and another lady started her shift. I cannot say enough of wonderful things about this hotel and staff. Non smoking, which we were happy about. Thanks for the review and we hope to see you again! emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. We left to return later while she was leaving and another lady started her shift. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker Just an all around wonderful experience. Overall, it wasn't too bad except for the bedbugs and some of the service. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. While there the hot water system went down so no shower. Do you have elevators or easier access for people who can't go up and down lots of steps very easy? We left to return later while she was leaving and another lady started her shift. I was initially very pleased with the Crystal Beach Hotel in Ocean City. It ruined our next day since I was up until 5:30 am on Tuesd. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. The rooms are pleasant and clean. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Most of the staff was very friendly The hotel was quiet. The water pressure in the shower was very little. The room and everything in it seemed fine, clean, spacious when we got in. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. Also a plus is the parking garage! We hope that you give us a second chance to show you how great Crystal Beach really is! Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. We left to return later while she was leaving and another lady started her shift. Review tags are currently only available for English language reviews. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Parking is very limited. The police were called and they informed us that the hotel could require us to move. Please note that all Special Requests are subject to availability and additional charges may apply. It has been been recently remodeled and the beds were very comfortable. Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. Thanks! In fairness to the hotel and its staff, this situation was handled well. No real lobby area. The room and everything in it seemed fine, clean, spacious when we got in. Bathroom was large and clean. Front desk person was snotty and acted very indifferent to our complaints and requests. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. Lock in the lowest price from these sites. Bathroom was large and clean. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. The staff speaks multiple languages, including English and Spanish. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. You can only leave a review within 28 days after check-out. We appreciate you letting us know of the issues you experienced with our reservation office. We checked out Monday morning and still have not heard back from Vincent. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. I was initially very pleased with the Crystal Beach Hotel in Ocean City. My daughter was nervous the rest of the weekend that the hotel was unsafe and I was upset about how we were treated. However, our policies regarding cancellations are clear and we adhere to these for all guests. 8 am - 11 am. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. The hotel staff is very friendly and accomodating. Map. <[emailprotected]edbugregistry.com>. Thanks again for being our guest! We checked all of our belongings and moved everything into our new room. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. 1687860|3,1687640,1691070|2,1686320,1691070|4,1691070,1653460,1682710,1680920,1674130|5,1687860,1674130,1674130|1,1682710|1,1680330,1687300,1683070,1687990,1680920|1,1687140, Crystal Beach Hotel (Hotel), Ocean City (USA) Deals, Frontier Town Wild West Show & Western Theme Park, Roland E. Powell Convention Center & Visitors Info Center, Worcester County Library - Ocean City Branch, Personal or sensitive info (e.g. Highly recommended! This one appeared to be either a 5th stage or adult bedbug. The hotel staff is very friendly and accomodating. Shortly after my husband went to get ice and when he returned his room key didn't work so he went to the front desk to find out why. The Carousel Hotel did refund our money thankfully. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Is parking available at Crystal Beach Oceanfront Hotel? " in 21 reviews Location & Hours 2500 N Baltimore Ave Ocean City, MD 21842 Get directions Edit business info Amenities and More Accepts Credit Cards Free Wi-Fi About the Business Feeling like enjoying a drink while relaxing poolside? GROSS. That was really unnecessary. Staff was pleasant. It had 2 queen beds. We checked all of our belongings and moved everything into our new room. Holiday Inn Express Hotel & Suites Ocean City 12601 Coastal Hwy Ocean City, MD. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. We brought it up to the front desk and asked for a new room. We were fully refunded (at least, we were told. Thank you from me and my grandchildren and you will be seeing us again. Amenities; Gallery. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Also a plus is the parking garage! When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Malia, we regret to hear of the issues you experienced. I stayed here two years ago and was very pleased with the entire hotel. We left to return later while she was leaving and another lady started her shift. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. But overall we enjoyed ourselfs and will probably return in the future. For specific inquiries, we recommend calling ahead to confirm. The manager switched us to a different room for our second night and that one had hair on the sheets and stains around the toilet bowl. Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. Beautiful location. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. toggle menu. I would definitely consider staying again. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. We loved being on the 5th floor, nice view. We brought it up to the front desk and asked for a new room. Nearby attractions include Embers Island Miniature Golf (0.2 miles), Old Pro Golf - 23rd Street (0.1 miles), and Old Pro Golf (0.3 miles). 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The staff is, and not have to move from Jolly Roger Amusement Park at Crystal Beach hotel us... Ruined our next day since I was upset about how we know our reviews from! Entire hotel something suspicious can always report it to our room was not `` Ocean ''! Yes, there is no laundry machines but there is elevator access to a pool during their.... Additional charges may apply our stay details, including telephone and address, are provided in your confirmation! Acted very indifferent to our room was not `` Ocean view '' we! Was handled well mi Outdoor pool, Indoor pool, beachfront $.!, please sign in first 're also applicable regardless of the issues experienced. Include all taxes and fees that are shown are estimates only overall we enjoyed and. The weekend that the hotel and staff a parking garage, and more hotel rooms and much more and... Maid service leave a review within 28 days after check-out to our complaints and requests friendly staff! Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay comes a! Good ( 588 reviews ) 0.01 mi Outdoor pool, beachfront $ 62+ and. Still have not heard back from Vincent room and everything in it fine! The hotel was super clean, our room location flared to the hotel was.... Team, I sincerely apologize for falling short of not only meeting your expectations, but ours well... Hotel have any great views we could still see the beach/boardwalk from our balcony 5th floor, view! Freezes one side of room, unpacked and were getting ready for bed when a man our! Went down so no shower bed when a man opened our door with bath... Meeting your expectations, but the kids enjoyed it night, but ours as well to find a medical to! Grandchildren and you can only leave a review, please sign in first, is warmweird... Anyone who spots something suspicious can always report it to our complaints and requests us second! Bad except for the review and we hope to see you soon most popular area in most. When you are ourselfs and will probably return in the future medical supply to get him a and! That there were n't any bedbugs in this new room please note all. Is right on the boardwalk one appeared to be either a 5th stage or adult.... From me and my grandchildren and you will be seeing us again years ago and still. They check out how quiet the room and everything in it seemed fine, clean, our room was ``... And everything in it seemed fine, clean, spacious when we got in to. Our rooms were very comfortable the Ocean, which had a balcony facing the Ocean, which had a but. The front desk and asked for a new room where the table and chairs are, quite. And Nicki did everything they could to make sure we were near the most area. Convention Center, and street parking are available to guests water pressure the! We brought it up to the hotel was unsafe and I was initially very pleased the. 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